Shipping Policy – Zenith Soles

Last Updated: 22 October 2025

At Zenith Soles, we are committed to delivering your orders quickly and securely. This Shipping Policy outlines our processing and delivery procedures in compliance with the FTC Mail Order Rule and U.S. e-commerce standards.

1. Shipping Destinations

We currently ship to all regions within the United States (including Alaska, Hawaii, and U.S. territories). At this time, we do not offer international delivery.

2. Processing Times

• Orders are typically processed within 2 to 4 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order is shipped, you will receive an email confirmation with tracking details.

3. Estimated Delivery Time

• Standard Shipping: 7 to 15 business days after dispatch.
• Express Shipping (if available): 5 to 7 business days after dispatch.

Please note that delivery times may vary depending on your location, weather conditions, or courier delays. Zenith Soles is not responsible for delays caused by carriers once your package has been shipped.

4. Shipping Costs

Shipping fees are calculated at checkout based on your chosen delivery method and address. From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package in real time.

If you do not receive your tracking information within 5 business days, please contact us at Support@zenithsoles.shop.

6. Delivery Conditions

• Deliveries are made Monday to Friday, 9:00 am – 6:00 pm (local time).
• If no one is available to receive the package, the courier may attempt re-delivery or leave your parcel at a secure pickup location.
• Zenith Soles is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

7. Damaged or Missing Packages

If your package arrives damaged, opened, or incomplete, please follow these steps:

1. Take clear photos of the package (including shipping label and damaged area).
2. Contact us within 48 hours of delivery at Support@zenithsoles.shop.
3. Our support team will investigate with the carrier and arrange a replacement or refund where applicable.

8. Delivery Delays Beyond Our Control

We are not liable for delivery delays caused by events outside our control, including but not limited to: severe weather, natural disasters, carrier disruptions, customs delays, or strikes. However, we will notify you promptly and work to resolve any issues.

9. Incorrect Address Policy

If an incorrect shipping address was entered during checkout, please contact us immediately. We can only modify the address before the order has been shipped. Once the order is in transit, we cannot make changes or issue a refund for lost packages due to address errors.

10. Undeliverable Packages

In cases where a package is returned to us as undeliverable, we will contact the customer via email. The order can be re-shipped after payment of a new shipping fee or refunded (excluding original shipping costs).

11. Contact Information

For all shipping-related questions, please contact our support team:

Email: Support@zenithsoles.shop
Business Hours: Monday – Friday, 9:00 am – 6:00 pm (EST)

✅ Compliance Summary

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