Frequently Asked Questions – Zenith Soles

Last Updated: 22 October 2025

🛍 Orders

1. How can I place an order?

Simply browse our website, select your preferred size and style, and click “Add to Cart.” When you’re ready, go to checkout and complete your payment securely.

2. Will I receive an order confirmation?

Yes. After completing your purchase, you’ll receive an automatic confirmation email with your order details.

3. Can I change or cancel my order after it’s placed?

If you need to modify or cancel your order, please contact us at Support@zenithsoles.shop within 24 hours. Once the order has been shipped, we can no longer make changes.

🚚 Shipping & Delivery

4. Where do you ship?

We currently ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories. We do not ship internationally at this time.

5. How long does delivery take?

Processing time: 2–4 business days
Delivery time: 7–15 business days after shipment

Shipping times may vary due to factors like location, weather, or carrier delays.

6. How much is shipping?

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Occasionally, we offer free shipping promotions, which are clearly displayed on our homepage.

7. How can I track my order?

Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.

💳 Payments

8. What payment methods do you accept?

We accept secure payments through:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• PayPal (including Pay Later and PayPal Credit)
• Apple Pay and Google Pay (if available)

9. Is it safe to pay online?

Absolutely. Our checkout is protected by SSL encryption and processed by PCI DSS Level 1 certified gateways such as Shopify Payments, Stripe, and PayPal. We never store full card details on our servers.

🔄 Returns & Refunds

10. What is your return policy?

We offer a 30-day return policy from the date your order is delivered. Items must be unused, in original packaging, and with tags attached. For more information, please review our Returns & Refunds Policy.

11. How do I request a return?

Contact our support team at Support@zenithsoles.shop with your order number and reason for return. We’ll send you detailed instructions and the return address.

12. Do I have to pay for return shipping?

Yes, unless the item is defective, damaged, or incorrect upon arrival. In those cases, we cover all return shipping costs.

13. When will I receive my refund?

Refunds are processed within 5–10 business days after we receive your returned item. Processing time may vary depending on your bank or card issuer.

👟 Products

14. Are product colors and images accurate?

We strive to ensure all photos accurately represent our products. However, slight color variations may occur due to screen display differences.

15. Do you restock sold-out items?

Yes, some popular items are restocked regularly. You can sign up for restock notifications directly on the product page.

16. How do I know my size?

Each product page includes a detailed size chart. If you need help selecting your size, contact our team for guidance.

🔒 Security

17. Is my personal information secure?

Yes. We comply with U.S. privacy laws and the Privacy Policy to ensure your data is safe and never sold to third parties.

18. Do you store credit card details?

No. All payment data is handled securely by Stripe or PayPal. We never store full credit card information on our website or servers.

📧 Customer Support

19. How can I contact customer service?

You can reach us anytime via email at Support@zenithsoles.shop. Our team responds within 24–48 business hours.

20. What are your customer service hours?

Monday – Friday: 9:00 am – 6:00 pm (EST)
Saturday, Sunday & Holidays: Closed

© 2025 Zenith Soles. All rights reserved.