Warranty Policy

Warranty Policy – Zenith Soles

Last Updated: 22 October 2025

At Zenith Soles, we take pride in the quality of our products and are committed to your satisfaction.
This Warranty Policy outlines your rights and remedies under U.S. consumer law and our voluntary store warranty.

1. Coverage

All products purchased from www.zenithsoles.shop are automatically covered by both:

  • Implied warranties under the Uniform Commercial Code (UCC), and

  • The Zenith Soles Limited Warranty described below.

Our warranty applies only to purchases made directly from our official website.

2. Warranty Period

All products include a 30-day limited warranty from the date of delivery.
During this period, we guarantee that your product will be:

  • Free from manufacturing defects.

  • Fit for normal and intended use.

  • As described in our listings at the time of purchase.

If a defect arises within 30 days of delivery, you may request a repair, replacement, or refund, depending on the situation.

3. What Is Covered

This warranty covers:

  • Material and workmanship defects.

  • Factory-related flaws affecting performance or appearance.

  • Delivery of incorrect or incomplete products.

4. What Is Not Covered

This warranty does not cover:

  • Normal wear and tear due to use.

  • Damage caused by misuse, accidents, or negligence.

  • Modifications or repairs made by unauthorized parties.

  • Improper storage or failure to follow care instructions.

  • Clearance or “final sale” items, unless proven defective upon arrival.

5. How to Make a Warranty Claim

To file a warranty claim:

  1. Contact us at Support@zenithsoles.shop within 30 days of delivery.

  2. Include your order number, a short description of the issue, and clear photos or videos showing the defect.

  3. Our team will review your claim and respond within 48 business hours with next steps.

If the claim is approved, we will:

  • Replace the item at no cost, or

  • Issue a full refund (including standard shipping), or

  • Offer a store credit of equal value.

6. Return Shipping for Warranty Claims

  • Zenith Soles covers reasonable return shipping costs for confirmed warranty claims.

  • If inspection reveals that the product is not defective or is excluded from warranty coverage, the customer is responsible for shipping costs.

7. Limitation of Liability

To the extent permitted by law:

  • Our total liability for any warranty claim shall not exceed the original purchase price of the item.

  • We are not liable for any indirect, incidental, or consequential damages (including lost profits or business interruption).

This limitation complies with Section 2-719 of the Uniform Commercial Code (UCC).

8. Consumer Legal Rights

This warranty gives you specific legal rights, and you may also have other rights that vary by state.
Nothing in this policy affects your protections under the:

  • Magnuson–Moss Warranty Act, and

  • State-level implied warranties (merchantability and fitness for use).

9. Contact Information

If you believe your product is defective or wish to make a warranty claim, contact:
📧 Support@zenithsoles.shop
🕓 Monday – Friday, 9:00 am – 6:00 pm (EST)