Returns & Refunds Policy

Returns & Refunds Policy – Zenith Soles

Last Updated: 22 October 2025

At Zenith Soles, your satisfaction is our top priority.
We want you to love your purchase — but if something isn’t right, we’re here to help.
This Returns & Refunds Policy explains your rights and our procedures for returning or exchanging items, in accordance with U.S. consumer protection law.

1. Return Eligibility

We accept returns within 30 calendar days of receiving your order.

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed.

  • Include original packaging and tags.

  • Include a valid proof of purchase (order confirmation email or receipt).

⚠️ Items returned with signs of wear, stains, damage, or without tags may not qualify for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Socks, insoles, or undergarments (unless defective upon arrival).

  • Clearance or final sale items.

  • Gift cards or promotional giveaways.

3. How to Initiate a Return

To start a return, please email Support@zenithsoles.shop with:

  1. Your full name and order number.

  2. A brief explanation of the reason for return.

  3. Photos or videos (if the product is defective or damaged).

Our support team will reply within 24–48 business hours with instructions and the appropriate return address.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged upon arrival.

  • In eligible cases, Zenith Soles may provide a prepaid return label to simplify the process.

This approach follows the PayPal Seller Protection guidelines and helps expedite the refund process.

5. Inspection & Approval

Once your return is received and inspected, we will notify you via email.
We’ll confirm whether the refund is approved, rejected, or eligible for exchange.
Approved refunds will be processed within 3–5 business days after inspection.

6. Refund Method & Timeline

Refunds are always issued to the original payment method used at checkout.
Depending on your bank or payment provider:

  • Credit/Debit Card: 5–10 business days

  • PayPal: 3–5 business days

  • Klarna or other payment plans: up to 10 business days

Please note that original shipping fees are non-refundable, unless the item was defective or sent in error.

7. Exchanges

We currently do not process direct exchanges.
To exchange an item (e.g., different size or color), please return the original product for a refund and place a new order through our website.

8. Damaged, Defective, or Incorrect Items

If you receive a product that is defective, damaged, or not what you ordered:

  • Contact Support@zenithsoles.shop within 48 hours of delivery.

  • Include clear photos or videos of the issue.

  • Once verified, we’ll send a replacement or issue a full refund (including shipping).

This policy meets FTC “defective merchandise” standards and PayPal Buyer Protection expectations.

9. Lost or Delayed Packages

If your order has not arrived after 20 business days, contact us for a resolution.
We will open an investigation with the carrier and, if confirmed lost, will reship or refund the order promptly.

10. Policy Compliance

This policy complies with:

  • FTC Mail & Internet Order Rule (16 CFR Part 435)

  • PayPal Seller Protection Program

  • Stripe Refund Policy Framework

  • Google Merchant Center Product Return Requirements

11. Contact Information

For all return or refund requests, please contact:
📧 Support@zenithsoles.shop
🕓 Monday – Friday, 9:00 am – 6:00 pm (EST)